|Black Tie Baby Store
Shipping Time Frames
Black Tie Baby has no control over shipping carriers such as
USPS or UPS and shall not be liable for any delay in the
delivery or shipment of goods, or for any damages suffered
by reason of such delay or damaged caused by freight
IMPORTANT: Standard Delivery Times:
Please check the following time frames BEFORE emailing or
calling for order status information.
Please plan on the following delivery times....
BUSINESS DAYS are Monday through Friday. Saturday,
Sunday, and Holiday Days freight doesn't move, and we are
not in our offices to pack or ship orders. If your order was
placed after 1 PM Central Time, it will count on the NEXT
SPECIAL ORDER ITEMS: Special order item allow 7-10
days for shipment, that means you will receive the package
within 7-10 business days. Custom Made Items 5-7 Business
Days to ship, then 2-3 days to you
We will do everything we possibly can to ship all orders in
a timely manner. Custom items can take a little more time,
and we appreciate your patience. If you have special
circumstances that require quicker shipping, please let us
know and we will do what we can to meet your deadlines.
EXPRESS SHIPPING: Express shipping is NOT NECESSARILY
overnight shipping. It will depend on the item ordered
(i.e.-- if it is special order item, and it takes us several
days to get the item, then it will take longer to get to
you), and availability to ship Express. Generally Express
shipping, if offered, is 1-2 days, IF the article is in
stock in our warehouse. If you need something that is not in
stock we do have the capacity to ship directly from some of
our vendors, but it does require additional cost. If you
have questions or concerns we suggest you write us with the
item number, date needed & your zip code, at email@example.com,
so that we can give you an specific time you could expect
Product Availability & Substitutions
There are times when we are out of stock on items, or a
manufacturer has items on backorder. Black Tie Baby reserves
the right to substitute items to avoid delays in your orders
delivery. If a substitution is necessary, or an item is on
back order, we will attempt to contact you before
substituting, however if there is an extended period an item
may be on back order, we may simply substitute an item of
equal or higher value to fill your order.
If you have any problems with your order once you have
received it, you need to contact us concerning returns,
exchanges or replacements within 10 days of the date of
receipt of your order.
--All returns must have an Return Authorization# issued by
our customer service department.
--All returned packages must have the RA# clearly printed on
the outside of the package.
--Returns must be received
within 10-days of the date that the RA# was issued.
--After 10-days the RA# is no longer valid, and your return
will not be accepted and no credit will be issued.
--If you have not contacted us within 10 days of receiving
your order, no refunds will be given.
--Packages without an RA# will not be accepted by our
--Returns must be sent freight pre-paid or they will be
--Products must be returned to us in original packaging with
all accessories, and tags attached.
--No credit or exchanges will be made without the returned
items being received in our warehouse and inspected.
--Sorry, absolutely no cash refunds.
--Returned items will be exchanged for merchandise of equal
value or refund of method of payment originally used. There
is no restocking fee for exchanging an item.
--If a refund is issued, there will be a 20% restocking
(reasons for a Restocking Fee: It is a Special
Order item (i.e., boy's suits, flower girl dresses,
christening gowns and suits, holiday clothing, made to order
items such as those by Bizzie Bumpkins)
--Shipping costs are non-refundable, unless Black Tie Baby
made a mistake. If an item is returned for size or color
exchange, it must be exchanged for an item of equal value;
if the need is for an item of higher value, payment must
accompany the returned item.
--Each customer is responsible for shipping charges for the
If you have any questions on these policies, please contact
our customer service department, firstname.lastname@example.org
$101.00 and up