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Black Tie Baby Store Policies

Shipping Time Frames
Black Tie Baby has no control over shipping carriers such as USPS or UPS and shall not be liable for any delay in the delivery or shipment of goods, or for any damages suffered by reason of such delay or damaged caused by freight handling.

IMPORTANT: Standard Delivery Times:
Please check the following time frames BEFORE emailing or calling for order status information.

Please plan on the following delivery times....
BUSINESS DAYS are Monday through Friday. Saturday, Sunday, and Holiday Days freight doesn't move, and we are not in our offices to pack or ship orders. If your order was placed after 1 PM Central Time, it will count on the NEXT Business Day.

SPECIAL ORDER ITEMS: Special order item allow 7-10 days for shipment, that means you will receive the package within 7-10 business days. Custom Made Items 5-7 Business Days to ship, then 2-3 days to you

We will do everything we possibly can to ship all orders in a timely manner. Custom items can take a little more time, and we appreciate your patience. If you have special circumstances that require quicker shipping, please let us know and we will do what we can to meet your deadlines.

EXPRESS SHIPPING: Express shipping is NOT NECESSARILY overnight shipping. It will depend on the item ordered (i.e.-- if it is special order item, and it takes us several days to get the item, then it will take longer to get to you), and availability to ship Express. Generally Express shipping, if offered, is 1-2 days, IF the article is in stock in our warehouse. If you need something that is not in stock we do have the capacity to ship directly from some of our vendors, but it does require additional cost. If you have questions or concerns we suggest you write us with the item number, date needed & your zip code, at customerserv@blacktiebaby.com, so that we can give you an specific time you could expect the item.


Policies

Product Availability & Substitutions
There are times when we are out of stock on items, or a manufacturer has items on backorder. Black Tie Baby reserves the right to substitute items to avoid delays in your orders delivery. If a substitution is necessary, or an item is on back order, we will attempt to contact you before substituting, however if there is an extended period an item may be on back order, we may simply substitute an item of equal or higher value to fill your order.

Returns
If you have any problems with your order once you have received it, you need to contact us concerning returns, exchanges or replacements within 10 days of the date of receipt of your order.
--All returns must have an Return Authorization# issued by our customer service department.
--All returned packages must have the RA# clearly printed on the outside of the package.
 --Returns must be received within 10-days of the date that the RA# was issued.
--After 10-days the RA# is no longer valid, and your return will not be accepted and no credit will be issued.
--If you have not contacted us within 10 days of receiving your order, no refunds will be given.
--Packages without an RA# will not be accepted by our shipping department.
--Returns must be sent freight pre-paid or they will be refused.
--Products must be returned to us in original packaging with all accessories, and tags attached.
--No credit or exchanges will be made without the returned items being received in our warehouse and inspected.
--Sorry, absolutely no cash refunds.
--Returned items will be exchanged for merchandise of equal value or refund of method of payment originally used. There is no restocking fee for exchanging an item.
--If a refund is issued, there will be a 20% restocking fee  (reasons for a Restocking Fee: It is a Special Order item (i.e., boy's suits, flower girl dresses, christening gowns and suits, holiday clothing, made to order items such as those by Bizzie Bumpkins) 
--Shipping costs are non-refundable, unless Black Tie Baby made a mistake. If an item is returned for size or color exchange, it must be exchanged for an item of equal value; if the need is for an item of higher value, payment must accompany the returned item.
--Each customer is responsible for shipping charges for the replacement items.

If you have any questions on these policies, please contact our customer service department, customerserv@blacktiebaby.com .

Order Amount

Rate
$1.00-$25.00 $6.95
$26.00-$50.00 $7.95
$51.00-$75.00 $9.95
$76.00-$100.00 $10.95
$101.00 and up 10%

 

Contact Us: customerserv@blacktiebaby.com - 888-545-7412

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